ON Advisory Group ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or engage our services.
1. Who we are
ON Advisory Group is a chartered accountancy firm based in the North West of England, providing accounting, tax, payroll and advisory services to businesses across Manchester, Lancashire and the wider region.
For all data protection enquiries, contact us at info@onadvisory.co.uk.
2. Information we collect
We may collect the following types of information:
- Identity information such as name, job title and company name
- Contact information such as email address, phone number and postal address
- Financial information necessary to provide our accountancy and tax services
- Technical information including IP address, browser type and pages visited on our website
- Communications you send us via our contact form, email, phone or WhatsApp
3. How we use your information
We use your personal information to:
- Provide and deliver the accounting and advisory services you have requested
- Respond to your enquiries and communications
- Comply with our legal and regulatory obligations
- Improve our website and services
- Send you relevant updates about our services (only with your consent)
4. Legal basis for processing
We process personal data under the following legal bases under UK GDPR:
- Contract — where processing is necessary to deliver our services
- Legal obligation — where we are required to retain financial records under UK law
- Legitimate interests — for general business operations and improving our service
- Consent — for marketing communications and non-essential cookies
5. Sharing your information
We do not sell your personal data. We may share information with:
- HM Revenue & Customs and Companies House where required by law
- Trusted third-party service providers (such as Zoho for email and CRM) under data processing agreements
- Regulatory bodies where required for professional compliance
6. Data retention
We retain client records for a minimum of seven years after the end of our engagement, in line with HMRC and professional body requirements. Other personal data is kept only as long as needed for the purpose it was collected.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal retention requirements)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at info@onadvisory.co.uk.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date last updated.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us at info@onadvisory.co.uk or call +44 7598 796843.